Frequently Asked Questions
Riff Raff sleep toys have been designed to be used as a tool to promote sleep. Through the use of sound, comfort, and routine, these toys support babies and toddlers in falling asleep calmly and resettling.
- Made from ultra-soft polyester I am machine washable & tumble dry-able: I will be loved a lot. Unzip my head, remove my soundbox, and wash whenever you need. Wash after wash, I come up as fluffy and loveable as ever.
- I have a special soundbox in my head that allows my right ear to play white noise with a heartbeat and my left ear to play the MAGICAL Riff Raff Baby lullaby.
- My soundbox has two playback settings (20 minutes and 40 minutes), an adjustable volume dial, and the ability to store a special 20-second message for your baby.
- My blanket measures around 32cm x 32cm, and my head is about 13cm in diameter.
- I have been designed with safety in mind. Use my clever velcro strap on my paw to secure me to cribs and cots, making sure I stay securely where you want me for safe sleeping.
- Dummy holder. As I grow with your bub, my security strap holds a pacifier. No more lost pacifiers in the night yay!
- I have been tested against and passed all aspect of AS/NZS ISO 8124.1:2002 (Toys for children up to and including 36 months of age, with an intended age from 0+) when being used correctlyFor more information about how to introduce your Sleep Toy to babies of different ages please view this blog article.
For more information on how to introduce your Sleep Toy to babies of different ages please view this blog article.
When designing these guys we knew they would be used under some punishing conditions so they are completely machine washable.
Step 1: TAKE YOUR SOUNDBOX OUT
We recommend the following to keep them looking their best:
- Cold or warm wash only (avoid hot)
- Wash separately or use a delicates bag
- Can be tumble dried to bring back the fluff - warm only and by itself
If your pal is personalised, please only line dry only to prolong the life of the vinyl.
Care and maintenance of the pal falls into the customers hands once the pal is in your home. We encourage you to regularly check both your toy and sound box so that it continues to be a safe product for your child to use as intended.
To make your sleep toy extra special, add your child's name in Heat Transfer Vinyl. Learn more about our personalisation service here.
We work hard with our suppliers to ensure that each of our products is constructed to the highest standard and looks as close to the online representation we provide. However, due to the hand-sewn nature of many of our products, each will look ever so slightly unique simply from the movement of the stuffing during shipping. We encourage you to give your pals a little smooshy love squeeze around the face when they come straight out of the box to help bring their little personalities to life.
Your Riff Raff Sleep Toy comes with its very own soundbox installed in the Sleep Toy’s head. To ensure you never run out of charge, additional (backup) soundboxes can be purchased from our store here.
Your soundbox will arrive turned off.
Switch the duration switch to your preferred time frame and ensure the volume dial is set to your desired volume before commencing use.
We recommend 20 minutes for settling to sleep for children under 9 months and 40 minutes for toddlers.
While your soundbox will arrive with some charge, we recommend fully charging it before use. Allow 30+ minutes for it to be fully charged (this will vary depending on the wall socket you use). You do not need to remove the sound box from the head when charging your toy unless your little one wants to continue cuddling their pal.
- Your soundbox is not water-resistant, so please do not allow it to get damp or wet. If it gets damp, it should no longer be used.
- Your soundbox should not be exposed to extreme temperatures. Please do not leave it in any environment where you would not leave your child (e.g., cars parked in the sun).
- Do not throw, crush, break, or disassemble your soundbox. This may make it unsafe for use and will void your warranty.
- Please regularly inspect your soundbox for damage or wear.
Our Riff Raff Rarities, such as collectors' edition toys like Rudi the Reindeer and our Rainbow Bunnies, are available for a limited time each year and in limited quantities. Traditionally, these releases sell out VERY quickly (sometimes as quickly as 20 minutes), and once they're gone, they're gone. We encourage you to set your release day alarms and reminders.
Riff Raff Rarities are not permanent characters in our product range. If a Limited Edition toy is your first Riff Raff sleep toy and will become your little one's primary comfort pal, we recommend purchasing your backup toy at the same time because we will not have these available to access in the future.
Rarity releases often include limited edition personalisation colours. These colors are available on these characters only.
Please enjoy shopping for your Rainbow Bunnies. Buy what you need and leave some for others. We are aware of some instances where Riff Raff Rarities are resold through marketplaces. Riff Raff has no authorised resellers, so we encourage you not to purchase from anyone posing as a reseller as they will always be more expensive than buying from us directly. Please also be wary of any posts advertising Riff Raff Rarities with an excessive price tag and report them to the admins in the group. It is their responsibility to monitor the integrity of those groups and the posts that are approved in them.
Our newest Rarity, Dream the Bunny, is made of multicolour fabric, and as such, every single Dream the Bunny will have its own unique colouring. By purchasing the product, customers acknowledge and agree that there will be a variance in colour from what is displayed in the product image and what is received.
The same wash and care instructions apply to our regular range of Sleep
Can't decide which pal to gift? Unsure of the bubba's name about to come into the world? Our Gift Card allows you to gift a pal and enables the recipient to conveniently order for themselves. Please enter your own details at the time of placing your EGift Card order. You will then receive the voucher via email to forward at your convenience, either via email or by printing it and personally gifting it to the recipient.
Terms and Conditions of our EGift Cards:
- The gift card is not redeemable for cash and is non-refundable.
- The gift card can be applied to all Riff Raff Baby products and can be redeemed ONLY on our Online Shop or in our Store.
- The gift card is valid until redeemed at the checkout. There is no expiry.
- Discount codes cannot be used when purchasing a gift card.
- Discount codes can be used when redeeming a gift card.
- The EGift Card is available in AUD$50 and AUD$100.
Riff Raff Baby Sleep Toys are the ultimate gift! We want to make it super easy for you to impress those close to you (and give them more sleep!).
We offer Riff Raff branded wrapping or a box (depending on the items in your order) and deluxe ribbon for a cost of AUD $6.95. Please select this option in the cart at the time of ordering.
We also offer a FREE text and email option delivered straight to the recipient the moment your special gift is delivered. Please select this option at the time of ordering.
You don't have to worry - we never send invoices with our toys, just sweet, sweet dreams.